Support Policy

1. What we can help with

RackWeek is an iOS app in the Health & Fitness category. Support covers:

• Choosing a ModeCard, asking for this week's split, and pinning a SplitCard.
• Checking in or stamping sessions on Today and recording outcomes.
• The consent cards for week.look and Ask the coach, and what those features send to DeepSeek.
• Camera, Photo Library, Microphone, Speech Recognition, and reminder notification permissions.
• Optional coin purchases that did not arrive or did not appear as expected.
• Finding the Privacy Policy, User Agreement, and this Support Policy.

2. How to request support

Email splits@rackweek.app. Helpful details include your iOS version, RackWeek version, the screen where the issue happened (board, Today, look sheet, or coach), and, for purchases, the date and the order number from your Apple receipt. Please do not send passwords, full payment card numbers, or unrelated personal photos.

3. Purchases and Apple refunds

Purchases are processed by Apple. If coins you paid for did not arrive, email us with the order details and we will help confirm delivery. Refunds for App Store charges are handled by Apple through reportaproblem.apple.com or the App Store.

4. Local data recovery limits

Your training week, pinned splits, check-ins, outcomes, Talk text, and attached photos are stored on your device. If you delete RackWeek or its data, that history is removed permanently. Because RackWeek has no account sync, we cannot restore it from a server.

5. Training safety boundary

We can explain how RackWeek's planner works. We cannot provide medical diagnosis, physical-therapy programs, or individualized rehabilitation advice. If you are injured or unsure about an exercise, contact a qualified professional.

6. What we do not support

• Requests to bypass the AI consent cards or to send photos without using the attach control.
• Problems with third-party gym equipment, other apps, or outages of outside services.
• Accounts for children; RackWeek is not directed to children.

7. Contact

splits@rackweek.app